Resources
Basic documentation
An introduction to the main operational records and their relationships. Each topic states its scope.
Customer and related information
The customer is the operational reference point. Contacts, locations and documentation describe information within that context.
Customers, contacts, locations and documentation in the same operating context
In brief: Covers documented operating areas, not exhaustive coverage or universal automation.
Asset inventory
An asset represents information about the customer’s infrastructure. This covers inventory and relationships, without remote device management.
Assets and infrastructure linked to customer context
In brief: Covers information and relationships, not automatic discovery or monitoring.
Intervention, tasks and time
The intervention identifies the operational work; tasks describe its content. Time and materials are separate records to be read in the context of that work.
Interventions, tasks, time and materials in operational context
In brief: The areas cover documented work; invoicing scenarios depend on the active configuration.
Contracts and deadlines
Contracts and deadlines describe contractual scope and operational dates in the customer context.
Contracts and deadlines in customer context
In brief: It does not include legal advice, contractual validity, complete automation or guaranteed reminders.
Reports and drafts
A report documents work associated with an intervention. A draft is not a signed or completed report; guarantees about final states require separate verification.
Operational reports linked to interventions
In brief: The link covers available operational reports; signed and completed states depend on the active functions.
Virtual machines
Inventory information about virtual machines linked to customer infrastructure.
Management of virtual-machine information in the context of customer infrastructure.
In brief: VM information and inventory; provisioning is not included.
VPN
VPN configurations and information recorded in customer context.
Management of VPN configurations and information in customer context.
In brief: VPN configurations and information; automatic tunnel creation is not included.
Websites
Website information registered and linked to customers.
Registration and management of information about websites linked to customers.
In brief: Website information is registered and linked to customers; automatic monitoring is not included.
ED Sign
Explicit import and linking of contracts signed through ED Sign.
Importing and linking contracts signed through ED Sign in ED Nexus.
In brief: Import and linking with provenance and version deduplication; no live synchronization.
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